Subscription Management

How to Cancel Adobe Subscription: Complete Guide

Looking to cancel your Adobe Creative Cloud or other Adobe subscription? Whether you're cutting costs or switching to another service, this guide will walk you through the cancellation process step by step.

Before You Cancel Adobe

Here are a few important things to consider before cancelling your Adobe subscription:

  • •Early termination fees - Annual plans paid monthly may incur an early termination fee (typically 50% of your remaining contract obligation).
  • •Access to files - You'll still be able to access your files after cancellation, but you may not be able to edit them with Adobe software.
  • •Cloud storage - Any files stored in Adobe's cloud will be available for download for a limited time after cancellation.
  • •Special pricing - Any promotional pricing or educational discounts will be lost if you cancel and later decide to resubscribe.

Understanding Adobe Subscription Types

Adobe offers different subscription types, and the cancellation process and potential fees vary depending on your plan:

  • •Annual plan, paid monthly - 12-month commitment with monthly payments. Cancelling early typically incurs a fee of 50% of your remaining obligation.
  • •Annual plan, prepaid - 12-month commitment paid upfront. No refunds for cancellation, but service continues until the end of your term.
  • •Month-to-month plan - No long-term commitment. Can be cancelled anytime without fees.

How to Cancel Adobe Subscription Online

The most straightforward way to cancel your Adobe subscription is through your Adobe account online:

1. Sign in to Your Adobe Account

Visit account.adobe.com and sign in with your Adobe ID and password.

2. Go to Plans & Products

Click on the "Plans" tab or select "Plans & Products" from the menu.

3. Find Your Plan

Locate the Adobe plan you want to cancel (e.g., Creative Cloud, Photoshop, etc.).

4. Manage Plan

Click on "Manage plan" or the three dots (⋮) next to your plan and select "Manage plan."

5. Cancel Plan

Look for "Cancel plan" or "Cancel your plan" option and click on it.

6. Navigate Through Retention Offers

Adobe will likely offer you incentives to stay, such as a discount or a free month. If you still want to cancel, look for options like "Continue to Cancel" or "Cancel Anyway."

7. Select a Reason for Cancellation

Choose a reason for cancelling from the dropdown menu.

8. Review Cancellation Terms

Review any early termination fees or other conditions that may apply to your cancellation.

9. Confirm Cancellation

Click "Continue" or "Confirm" to finalize your cancellation.

10. Check for Confirmation

You should receive a confirmation email. Your access will continue until the end of your current billing period or contract term.

Cancelling Adobe Subscription by Phone

If you prefer to cancel by phone or are having trouble cancelling online:

1. Contact Adobe Customer Support

Call Adobe's customer support at 1-800-915-9428 (for US customers) or find your local number on Adobe's website.

2. Navigate the Phone Menu

Follow the prompts to reach a representative who can help with subscription cancellations.

3. Provide Your Information

Be prepared to provide your Adobe ID, account information, and possibly verify your identity.

4. Request Cancellation

Clearly state that you want to cancel your subscription and specify which plan you want to cancel.

5. Ask About Fees

Inquire about any cancellation fees that may apply to your specific plan.

6. Get Confirmation

Request a confirmation email or reference number for your cancellation.

Special Cancellation Scenarios

Cancelling an Annual Plan (Paid Monthly) Without Fees

There are a few situations where you might be able to cancel an annual plan without paying early termination fees:

  • Within 14 days of purchase (Adobe's refund policy)
  • If you're experiencing significant technical issues that Adobe can't resolve
  • If Adobe has made substantial changes to their terms of service

Cancelling an Educational or Team Subscription

For educational or team subscriptions:

  • Educational subscriptions: The account administrator must handle cancellations
  • Team subscriptions: Only the team admin can cancel the subscription for the entire team
  • Follow the same general steps, but through the admin portal

Cancelling When You Can't Access Your Account

If you can't access your Adobe account:

  1. Try resetting your password first
  2. If that doesn't work, contact Adobe Support by phone
  3. Be prepared to verify your identity with payment information or other account details

After Cancelling: What to Expect

  • •Access period - You'll maintain access to your Adobe apps until the end of your current billing period or contract term.
  • •Cloud storage - Your files in Adobe's cloud storage will be available for download for a limited time (typically 90 days) after your subscription ends.
  • •File access - You'll still have access to your files, but may not be able to edit them with Adobe software.
  • •Billing - If you had an annual plan paid monthly and cancelled early, you might see a final charge for the early termination fee.

Troubleshooting Cancellation Issues

  • •Can't find cancellation option? - Make sure you're signed in with the correct Adobe ID and that you're the account owner or administrator.
  • •Still being charged? - Contact Adobe Customer Support at helpx.adobe.com/contact.html.
  • •Unexpected cancellation fee? - Review your contract terms and contact Adobe Support if you believe there's an error.

Never Lose Track of Your Subscriptions Again

Adobe Creative Cloud and other Adobe subscriptions can be expensive, with plans ranging from $10 to over $80 per month. With Subswoop, you can track all your subscriptions in one place, get reminders before billing dates, and identify opportunities to save money.

Sign up for Subswoop today to take control of your recurring expenses and never forget about an unwanted subscription again.

Start Tracking Your Subscriptions