Subscription Management
How to Cancel Amazon Prime Subscription: Complete Guide
Need to cancel your Amazon Prime membership? Whether you're looking to save money or just don't use the benefits enough, this guide will walk you through the cancellation process step by step.
What to Know Before Cancelling Amazon Prime
Before you cancel your Amazon Prime subscription, here are some important things to consider:
- •Refund eligibility - If you haven't used any Prime benefits, you might be eligible for a full or partial refund.
- •Benefits loss - You'll lose access to Prime Video, free shipping, Prime Music, Prime Reading, and other benefits.
- •Timing - Your benefits continue until the end of the current billing period, even after cancellation.
- •Household members - If you've shared your Prime benefits with household members, they'll also lose access.
How to Cancel Amazon Prime on Desktop
The most straightforward way to cancel your Amazon Prime membership is through a web browser:
1. Log into Your Amazon Account
Visit Amazon.com and sign in with your email and password.
2. Access Your Account Settings
Hover over "Account & Lists" in the top-right corner and click on "Account" from the dropdown menu.
3. Find Prime Membership
Scroll down to the "Memberships & Subscriptions" section and click on "Prime Membership" or look for "Manage Prime Membership."
4. End Your Membership
On the left side of the page, look for "Manage Membership" and click on "End Membership" or "Cancel Benefits."
5. Navigate Through Retention Offers
Amazon will try to keep you as a member by offering alternatives like reminding you of benefits or offering to pause your membership. If you still want to cancel, look for "Continue to Cancel" or similar options.
6. Confirm Cancellation
On the final screen, select whether you want to end your membership immediately or at the end of the current billing period. Then click the final cancellation button.
How to Cancel Amazon Prime on Mobile
Using the Amazon App
- Open the Amazon app on your smartphone
- Tap on the three-line menu icon (hamburger menu)
- Scroll down and tap on "Your Account"
- Scroll to find "Manage Prime Membership"
- Tap "Manage Membership" then "End Membership"
- Follow the prompts to complete cancellation
Using a Mobile Browser
Alternatively, you can use your mobile browser:
- Go to amazon.com/manageprime in your mobile browser
- Sign in to your Amazon account
- Tap "Manage Membership" then "End Membership"
- Follow the prompts to complete cancellation
Special Cancellation Scenarios
Cancelling a Free Trial
If you're still in your free trial period, the cancellation process is the same. Your membership will end immediately without being charged.
Cancelling Prime Video Only
If you only have Prime Video (not full Prime):
- Go to Your Amazon Video Settings
- Click "Your Subscriptions"
- Find Prime Video and click "Cancel Subscription"
Requesting a Refund
If you believe you're eligible for a refund:
- After cancelling, check if a refund option appears
- If not, contact Amazon Customer Service
- Explain that you haven't used any Prime benefits since renewal
Troubleshooting Cancellation Issues
- •Can't find cancellation option? - Try going directly to amazon.com/manageprime.
- •Still being charged? - Contact Amazon Customer Service immediately through the Help section on their website.
- •Multiple Amazon accounts? - Make sure you're signed into the correct account that has the Prime membership.
Track All Your Subscriptions
Amazon Prime is just one of many subscriptions you might be paying for. With Subswoop, you can track all your recurring expenses in one place, get reminders before billing dates, and identify opportunities to save money.