Subscription Management

How to Cancel Max Subscription: Complete Guide

Looking to cancel your Max (formerly HBO Max) subscription? Whether you're cutting costs or just taking a break, this guide will walk you through the cancellation process step by step.

Before You Cancel Max

Here are a few important things to consider before cancelling your Max subscription:

  • •Billing cycle - Your access continues until the end of your current billing period, even after cancellation.
  • •Bundle considerations - If you have Max through a bundle or TV provider, check how cancellation affects your bundle.
  • •Account information - Your watch history and preferences will be saved if you decide to resubscribe later.
  • •Promotional offers - You might lose access to any special pricing if you cancel and resubscribe later.

How to Cancel Max on a Web Browser

The most straightforward way to cancel your Max subscription is through a web browser:

1. Log into Your Max Account

Visit max.com/account and sign in with your email and password.

2. Access Your Account Settings

Once logged in, click on your profile icon in the top-right corner and select "Account" or "Settings."

3. Find Subscription Section

Scroll down to the "Subscription" section. Look for "Manage Subscription" or "Cancel Subscription" link.

4. Navigate Through Retention Offers

Max will likely offer you incentives to stay, such as a free month or reduced pricing. If you still want to cancel, look for options like "Continue to Cancel" or "Cancel Anyway."

5. Confirm Cancellation

Select a reason for cancelling when prompted, then click the final "Cancel Subscription" button to confirm.

6. Check for Confirmation

You should receive a confirmation email. Your account will remain active until the end of your current billing cycle.

Cancelling Max Through Different Platforms

The cancellation process may vary depending on how you initially signed up for Max:

If You Subscribed Through Apple (iOS)

For subscriptions managed through Apple:

  1. Open the Settings app on your iOS device
  2. Tap your Apple ID at the top of the screen
  3. Select "Subscriptions"
  4. Find and tap on Max
  5. Select "Cancel Subscription"

If You Subscribed Through Google Play (Android)

For subscriptions managed through Google:

  1. Open the Google Play Store app
  2. Tap on your profile icon
  3. Select "Payments & subscriptions"
  4. Tap "Subscriptions"
  5. Find and tap on Max
  6. Select "Cancel subscription"

If You Subscribed Through Amazon Prime Video Channels

For subscriptions through Amazon:

  1. Go to Amazon's Subscription Management page
  2. Find Max in your subscriptions list
  3. Click "Actions" and then "Turn off auto-renewal"

If You Subscribed Through a TV Provider or Roku

If you got Max through a TV provider or Roku:

  • For TV providers (like AT&T, DirecTV, or Spectrum): Contact your service provider directly
  • For Roku: Go to your Roku device, highlight the Max channel, press the asterisk (*) button, select "Manage subscription" and then "Cancel subscription"

Special Cancellation Scenarios

Cancelling During Free Trial

If you're still in your free trial period, the cancellation process is the same. Your trial will end immediately upon cancellation, so consider waiting until near the end of your trial if you want to use the full period.

Cancelling Max with Ad-Free vs. With-Ads Plans

The cancellation process is the same regardless of which plan you have (Ad-Free, With-Ads, or Ultimate Ad-Free). Your specific plan will remain active until the end of your billing cycle.

Troubleshooting Cancellation Issues

  • •Can't find cancellation option? - Double-check how you originally signed up (direct, Apple, Google, TV provider, etc.).
  • •Still being charged? - Contact Max Customer Support at help.max.com.
  • •Multiple Max accounts? - Make sure you're signed into the correct account that has the active subscription.

Never Lose Track of Your Subscriptions Again

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